POSTAGE & DISPATCH
Your item will be dispatched the same day your payment has cleared when ordered every 10AM, 2PM OR 4PM. Please allow at least 2 to 5 business days for your order to arrive subject to your location. Most of our items are dispatched through Courier Please, Fastway, Toll or TNT Road Express depending on the order and your location. Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment, so please ensure your address details are up to date. If your item is bulky our courier will contact you prior delivering your item.
Unfortunately we cannot deliver on a public holiday or weekends. However, your parcel will be delivered the next nearest business day. The delivery times quoted are for Australian capital, metropolitan & major regional areas. Please allow more time for remote & rural districts. At peak times there can be delivery delays.
Please note that PO Boxes cannot receive items above 25kg or longer than one metre. In such cases it is recommended that you nominate your workplace or any other physical address, by updating your delivery address at checkout.
If the driver is unable to obtain a signature during an attempted delivery, the driver will leave a calling card in your letter box, which can then be used to collect your item at your nearest Australia Post or Our nominated Courier outlet. A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am-5pm) on weekdays.
EXPRESS POST OPTION
We now offer Express Post option through Australia Post, which can be selected during the check out process. Express Post is a next business day guarantee delivery and covers 80% of Australia buisness, private and Post Office boxes. If your address happens to be outside of the Express Post network, your item will parcel will still take a faster than standard route, but will not be covered under the Australia Post next business day guarantee. You can check transit times to your postcode by visiting https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
All our items items are available for pickup from our HeadQuarters located Unit 11/11 Bowmans Road, Kings Park, 2148 NSW, Australia with EFTPOS available.
Pick up hours are Monday to Friday 8:30am to 5:00pm and Saturday 9:00am to 2:00PM
If you would like to purchase from our warehouse, there is no requirement to pre-purchase online in advance. The entire transaction can be processed through our warehouse. All items marked as in stock are also available to purchase through our warehouse.
We offer international postage to the countries listed below using Australia Post Express Courier International or DHL Express. Both services are fully trackable express service that will require signature on delivery.
How much is postage to my country?
Please email our sales team with your full name, part you are wanting to purchase and delivery address, we will get a quote for you within minutes.
Will I need to pay any duties or taxes for my order, and does the amount I pay you include this?
Customs or local duties and taxes are not included in your shipping fee paid to us. If applicable, you will need to pay any customs, duties or taxes once you item is processed by customs. STEDI is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or local customs office for further information on duties, taxes, or custom fees for their country.
We currently ship to the following countries
PAPUA NEW GUINEA